FREQUENTLY ASKED QUESTIONS:

No, but I do offer a sliding scale in order to increase my accessibility to clients of various SES. I also offer something called “superbills” which are invoices I can email to you; you then submit to these to your own insurance company for reimbursement of a certain amount. For more information about superbills and how they work, please see below.

• Is your building ADA accessible?

In Milwaukee, yes! There easy elevator access.

In Madison, no. There are stairs in an old building.

• Is there free parking available?

Yep. There is a parking lot with plenty of spaces available.

• Are there gender neutral bathrooms available?

In Madison, yes!

In Milwaukee, not yet.

• Do you work with minor-aged clients?

Generally I do not, as working with kids is not my specialty.

• How long are sessions?

The typical Couples Session is 80 minutes.

The typical individual session is 50 minutes .

•Do you offer in-person or telehealth appointments?

Both! While I feel in-person sessions can be more nuanced, just due to the quality of working in a physical space together, telehealth is helpful and may be preferred, especially for out-of-town folks.

•What is your cancellation policy?

For cancellations with less than 24 hours notice: all of your appointment fee will be charged.

•What if I have an unavoidable emergency, illness, or important medical appointment?

Of course, if you can’t come in due to a contagious illness or an emergency of some kind, that’s okay. But due to the nature of this work, the limited number of spots on my caseload, and the inability to fill that spot temporarily with a new client, I can only allow one free cancellation per client within 24 hours. After that one free cancellation, any missed appointments beyond that are your financial responsibility.

If you are traveling, you are still welcome to meet with me via teletherapy, and with advanced notice, we may be able to adjust our meeting date and time. If you are ill, but still well enough to engage in therapy, please do not attend the session in person. Instead we can meet via teletherapy.

SUPERBILLS

 A superbill is a document that contains information about the services you received from your therapist or mental healthcare provider.

a. A superbill includes:

1.     Dates of service or sessions

2.     Type of service provider, including diagnosis code

3.     The full fee for services

4.     The total amount billed

5.     Therapist contact information /practice information

6.     Client date of birth, legal first and last name (needed to match your insurance), and contact info

7.     Therapist NPI number

You can use a superbill to request reimbursement from your insurance company if your therapist is out-of-network. Superbills are similar to detailed receipts for therapy or services from an out-of-network provider. A superbill may also be referred to as a claim form, invoice, or statement of services.

b.     Disclaimers:

    i.     Some health insurance plans may offer partial reimbursement for out-of-network services. You would likely be required to pay for the session upfront and then submit a claim for reimbursement afterward. (Your insurance provider can tell you what forms you need to submit regarding your medical bill.)

          ii.     When a client submits a superbill, they are asking the insurance company to pay for the service. This request opens the door for the insurance company to review the treatment record, notes, etc.

c.     It is the client’s responsibility to:

       i.     Understand your out-of-network benefits with your insurance policy.

        ii.     You want to look up your out-of-network deductible and any coinsurance you may have for mental health or behavioral healthcare.

       iii.     You can call your insurance company by finding the phone number on the back of your insurance card. If you have a healthcare navigator or navigation platform, you can also ask them for help.

       iv.     Questions to ask your insurance company:

1.     Has my deductible been met this year?

2.     What is my out-of-network deductible for (outpatient) mental health or behavioral health?

3.     What is my out-of-network coinsurance, if any?

4.     Do I need a referral from an in-network provider to see an out-of-network therapist?

5.     What is the process for submitting claim forms for reimbursement?

         v.      Once the above has been completed, here are the steps you can take:

1.     Attend your therapy session and pay for it out-of-pocket. Be sure to obtain a superbill from your therapist that lists all the necessary information, including the provider's name and NPI number, the services provided, and the costs associated with each service.

2.     Submit the superbill to your insurance company along with an insurance claim form. The claim form will vary depending on your insurance provider, but you can typically find it on their website or by calling customer service.

3.     Wait for your insurance company to process the claim form. The time it takes for the claim to process can vary depending on your insurance provider, so it is best to check with them for an estimated timeline.

4.     Receive reimbursement! If your insurance plan offers out-of-network coverage, they will typically reimburse you for a portion of the cost of therapy. The reimbursement amount will depend on your specific plan, so always check with your insurance provider to understand your benefits.